Terms of Use

1. About these terms

By installing the webQsee browser extension, or by accessing webqsee.com, view.webqsee.com or app.webqsee.com, you accept these Terms of Use and our Privacy Policy. If you do not accept them, please do not install the extension or use the services.

The service provider is:

2. The webQsee license

Subject to your compliance with these terms, pagu.at grants you a non-exclusive, non-transferable, revocable right to use the webQsee extension and associated services for personal or business use, within the published feature limits of your plan.

You may use webQsee inside your organisation provided each individual user agrees to these terms. The license does not allow you to:

• Resell, sublicense or otherwise make webQsee available to third parties as a standalone service.
• Remove or alter copyright, trademark or other proprietary notices.
• Use webQsee's branding to imply endorsement of your product or company.

3. Account & credentials

You are responsible for keeping your account credentials secure and for everything that happens under your account. If you suspect that your credentials have been compromised, notify us immediately at support@webqsee.com so we can help lock down the account.

pagu.at may suspend or terminate accounts engaged in abusive, fraudulent or illegal activity, for example, automated scraping, attempts to circumvent plan limits, or use that endangers the security of other users. Where reasonably possible we'll warn you first; we reserve the right to act immediately for severe violations.

4. Plans, pricing & payment

Current plans and pricing are published at /pricing.html. Prices may change; for existing subscribers, any price increase will be announced at least 30 days before the next renewal and you can cancel before then.

Unless stated otherwise:

• Every price we show is the gross price including 20% Austrian VAT, and it is the amount you are charged.
• Subscriptions are annual and renew automatically on the anniversary of purchase.
• You can cancel any time from your account settings, cancellation takes effect at the end of the current billing period; the service stays active until then.
• Boosters are one-time purchases. Each states what it contains and how long it is valid before you buy it, and none of them renews.
• The allowances of a plan, for example the number of AI analyses, are published on the pricing page. On a paid plan the monthly allowances start again on the first day of each month (UTC) and unused ones do not carry over. The free plan's AI analyses and its 7-day Cloud Gallery trial are one-time allowances per account and do not renew.
• Payments are processed by Braintree (PayPal Inc.). Invoices are issued by pagu.at, including Austrian VAT where applicable.

Right of withdrawal

If you are a consumer, you have the right to withdraw from a purchase on webQsee, a subscription or a booster, within 14 days without giving any reason. A purchase made for your business is not covered by this right.

The withdrawal period expires 14 days after the day the contract was concluded, which is the day of your purchase.

To exercise the right of withdrawal, you must inform us, pagu.at EDV Management GmbH, Spaunstraße 128, 4020 Linz, Austria, email support@webqsee.com, of your decision to withdraw by a clear statement, for example an email or a letter sent by post. You may use the model withdrawal form below, but you do not have to. To meet the withdrawal deadline, it is enough that you send your statement before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from a purchase, we will reimburse all payments we received from you for it without undue delay, and at the latest within 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the purchase, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for the reimbursement.

If you requested that the service begins during the withdrawal period (at checkout, the box “I want the service to start at once”), you pay us an amount that is in proportion to what has been provided until you inform us of your withdrawal, compared with the full scope of the contract: for a subscription, the share of the paid period that has passed; for a booster, the share of its allowance you have already used. We reimburse the rest.

Your right of withdrawal ends once the service has been provided in full, if you expressly requested that it begins during the withdrawal period and acknowledged that you lose the right once it has been provided in full, for example a booster whose allowance you have used up.

Model withdrawal form

5. Acceptable use

When you use webQsee, you agree not to:

• Reverse-engineer the extension or services beyond what local mandatory law explicitly permits (e.g. Austrian §40d UrhG for interoperability).
• Circumvent rate limits, feature gates, or any other plan boundary, including by creating further accounts to claim a one-time allowance again.
• Use webQsee to capture data that you do not have a legal right to capture, for example, recording other people's traffic without their consent, harvesting personal data in violation of GDPR, or capturing material protected by trade-secret or confidentiality obligations you have not been released from.
• Interfere with the integrity or performance of the service, including via denial-of-service attacks or attempts to obtain unauthorised access.
• Use webQsee for any illegal purpose under Austrian, EU or your local law.

6. Cloud data, links & AI

Captures stay in your browser until you upload, share or analyze one. Whatever you upload or send remains yours, and you are the controller of the personal data in it under GDPR.

Your own bucket. When you connect Cloud Gallery to your own Amazon S3 (or S3-compatible) bucket, the captures flow browser-to-bucket using credentials you control. We have no access to your bucket's contents and are not a processor of them.

webQsee's cloud storage. When your team uses the storage we provide, we store the captures you upload on your behalf, in the region your team chose, until the date shown as "Available until" or until you delete them. Their recorded data is encrypted in your browser before upload; videos, screenshots and thumbnails are stored unencrypted, so that a browser can show them. We keep the keys, encrypted with a key of our own, so that you, your team and the holders of a link can open an item. This is not end-to-end encryption. For these captures webQsee acts as a processor on your behalf.

Links. A link opens an item, with everything that was recorded and nothing masked, for anyone who has it. You decide whether to create one and whom to give it to. A link expires after the time you choose and can be withdrawn at any time. A temporary link stores its item in webQsee's temporary storage in the EU, needs no account and uses no Cloud Gallery slot; the item and its link end after a fixed time between one hour and one day, depending on your plan, and the link cannot be withdrawn before that.

The AI analysis. When you choose webQsee AI, a budgeted excerpt of the recording, with credential masking on by default, is sent through our servers and a routing service to a language model inside the EU; we act as a processor for it, and neither we nor the routes we use keep the request or the answer or train on them. When you use your own model or agent (BYO AI, including Deep Inspection), the recording or an excerpt of it goes from your device to the destination you configured, under your own agreement with that provider. webQsee is not a party to it, and you are responsible for what you send there. The Privacy Policy (sections 4 and 9) describes each destination.

For the gallery metadata you choose to store on webQsee servers (section 3.2 of the Privacy Policy), webQsee also acts as a processor on your behalf. A Data Processing Agreement under Art. 28 GDPR is incorporated by reference and available on request at privacy@webqsee.com.

7. Service level / availability

We target 99.5% monthly availability of the metadata API at app.webqsee.com. Planned maintenance will be announced at least 48 hours in advance when feasible.

An important property of webQsee: the extension itself runs offline-first. Capture, replay and the analyzer work on locally stored sessions without our API. If the metadata API is down you can keep working; cloud sync, links and team features pause until it's back. Of the AI analysis, webQsee AI needs our API to answer, while an analysis with your own model or agent still runs and is counted once the API is reachable again.

8. Disclaimers

To the maximum extent permitted by applicable law, the webQsee service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. If you are a consumer, your statutory warranty rights (Gewährleistung) for a paid plan or booster remain unaffected.

We do not warrant that webQsee will be free of bugs, that captures will be free of personal information, or that every browser update will leave every feature working identically. You are responsible for redacting sensitive data before sharing a capture with anyone, webQsee gives you the tools, you decide what goes out.

AI answers can be wrong. The findings of the AI analysis are written by language models. They can be incomplete or mistaken, and credential masking recognises common credentials but cannot guarantee to catch every one. Check a finding before you act on it.

Deep Inspection runs your own agent on your computer. The webQsee helper starts the agent program you configured (for example a coding agent's command-line tool) on your machine, with the rights you give it. If you allow an analysis to change code, the agent may write to the project folders you name. You are responsible for that agent, for what it is allowed to do and for reviewing its changes.

9. Limitation of liability

To the maximum extent permitted by Austrian law, pagu.at's total liability under or in connection with these terms is capped at the fees you paid us during the twelve months preceding the event giving rise to the claim. Where you use webQsee free of charge, we are liable only for intent and gross negligence, except for personal injury, for which we are liable without this limitation.

This cap does not apply to:

• Damages caused by gross negligence or intent on our part.
• Liability for personal injury or death.
• Any liability that cannot be excluded under mandatory Austrian or EU consumer law.

We are not liable for indirect, incidental, special, consequential or punitive damages (lost profits, lost data, business interruption) except where Austrian law makes such exclusion ineffective.

10. Indemnification

You agree to indemnify and hold pagu.at harmless from any third-party claim, liability, damage or expense (including reasonable legal fees) arising out of your misuse of the service or the content you process through it, for example, claims by people whose data you captured without authority, or claims relating to material you uploaded to cloud storage, shared through a link or sent to an AI provider in violation of someone else's rights. If you are a consumer, this applies only where you are at fault.

11. Termination

You may stop using webQsee at any time. You can uninstall the extension, and you can have your account deleted by writing to privacy@webqsee.com from its email address (Privacy Policy, section 8). Local captures stay in your browser until you remove the extension.

We may terminate accounts that materially violate these terms. We will give at least 30 days' notice before terminating an account, except in cases of severe or repeated violations (for example, criminal activity, fraud, or use that endangers other users), in which case termination may be immediate.

12. Modifications

We may update these terms from time to time. For material changes, anything that changes your rights or obligations in a meaningful way, we'll email registered users at least 30 days before the change takes effect, so you have time to review and, if you disagree, terminate your subscription. That email will tell you that continuing to use the service after the effective date counts as accepting the change, and that you may terminate before then free of charge; only then does continued use constitute acceptance.

13. Governing law & jurisdiction

These terms are governed by the laws of Austria, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence.

For disputes arising out of these terms, the courts of Linz, Austria shall have exclusive jurisdiction, without prejudice to any mandatory consumer-law protection that grants a consumer the right to sue, or be sued, in the courts of their place of residence.

14. Online dispute resolution

The European Commission's platform for online dispute resolution was discontinued on 20 July 2025. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, and we prefer to resolve issues directly: please reach out to support@webqsee.com.

15. Contact